Q&A

PURCHASE

 Yes, you must create a personal space in order to be able to order on our website. 

Yes, modification of an order after validation thereof is possible. However, we can only remove items and not add more.
If you wish to modify your order, please contact us via the "contact form".

You can choose to pay for your order by credit card, PayPal or Apple Pay.

To access the payment page, simply go to your basket then validate it. 

Please check your spam and check in your personal space if the order has been placed. 

If this is not the case, please contact us via the "contact form" on this page.

DELIVERY

We offer 2 delivery methods: home delivery and pick-up at a drop-off point.

The delivery time is between 5 and 10 days. This period includes the time of preparation of the order. 

If you want to change the shipping address for a validated order, simply contact us via the "contact form" as soon as possible.
Please note, this contact in no way commits to the certain execution of the request. The modification can only be made by our team if the preparation of the order has not yet started.

Any change of delivery method is impossible after validation of the order. 

ACCOUNT

The creation of an account is done directly during the validation of the order.

Go to your personal space then in the tab account details. 

Then fill in the box titled “password change” and don't forget to save the modifications. 

Check that you have used the e-mail address and password indicated when creating your account.

If you have forgotten your password, enter your email address in the “forgot password” field on the identification page. You can change your password, email address or any other information at any time by logging into your personal space. 

To delete your account, simply contact us via the "contact form".

RETURNS

Items must be returned in the original condition in which the customer received them (unworn, washed or damaged). 

All returns must be made within a legal period of 14 days after receipt of the order. 

You have 14 days to return any unsuitable item to us. 

The processing of your return can take 5 to 10 working days from the receipt of the package in our warehouse.

We do not practice exchanges strictly speaking.
You can however proceed to a return and choose the option "reimbursement by voucher" which will allow you to re-order the product you wanted to exchange and this more easily. 

You can contact us via the "contact form on this page. 

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